Certificate Authority (CA) Reference vs Order Number

When you purchase an SSL Certificate from Trustico® you receive two different reference numbers. Understanding which number to use and when will help you manage your SSL Certificate without confusion.

Note : You are responsible for obtaining your Certificate Authority (CA) Reference and Order Number by retrieving them from e-mails sent to you or by accessing your order history. These particulars prove your right to an SSL Certificate. Failure to retain these particulars will result in the inability to manage and forfeiture of your SSL Certificate.

Your Trustico® Order Number

Your order number is assigned by Trustico® when you complete your purchase. This number appears on your invoice, in your account order history, and in your order confirmation e-mail.

Use your order number for billing enquiries and accessing your ordering account. This number is for administrative purposes only and cannot be used to track or manage your SSL Certificate.

Your Certificate Authority (CA) Reference

Your Certificate Authority (CA) Reference is a separate identifier assigned when your order is submitted to the Certificate Authority (CA) for processing. This is the number you need to track your SSL Certificate status and manage it throughout its validity period.

The Trustico® tracking tool queries the Certificate Authority (CA) directly. You must enter your Certificate Authority (CA) Reference to access your SSL Certificate status, download your issued files, or request a reissuance. Your order number will not work in the tracking tool. Discover SSL Certificate Tracking 🔗

Finding Your Certificate Authority (CA) Reference

Trustico® sends your Certificate Authority (CA) Reference in the automated e-mails during the ordering process. Check your inbox for shipment notification e-mails which contain your tracking credentials. If your order includes multiple SSL Certificates, you will receive separate notifications for each.

If you created a Trustico® account, you can also find your Certificate Authority (CA) Reference by logging in and viewing your order details. Always retain your order e-mails as they contain important information needed to manage your SSL Certificate. Explore E-Mail Address Handling 🔗

Certificate as a Service (CaaS) Credentials

Certificate as a Service (CaaS) subscriptions use different credentials. Instead of a Certificate Authority (CA) Reference, you receive External Account Binding (EAB) credentials to connect your Automatic Certificate Management Environment (ACME) client.

Your External Account Binding (EAB) credentials are e-mailed upon purchase and available through the management portal for seven days. Record these credentials securely for future use. Learn About External Account Binding (EAB) Credentials 🔗